Terms & Conditions
Please note that upon placing an order, a receipt is automatically emailed confirming the purchase intent. If you do not receive this, please check your spam folder or email us. This receipt does not constitute a contract, and orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit.
Please further note that we shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is cancelled, we shall issue a return to you in the amount of the incorrect price.
We cannot guarantee that all items included in the shop are in stock at the time of your order. If an item is unavailable you will be notified by our customer service team in a timely manner. We reserves the right to amend content of the site at any time.
We will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur. We reserve the right to cancel any order prior to sending it out should we find an error in pricing.
If you accidentally input the wrong shipping address and your item(s) is/are lost, the item may be returned to our warehouse. If said item(s) is/are returned and you would like them sent to the correct address, you would be responsible for this additional fee.
If your item has been returned to us due to an incorrect address, we will attempt to contact you once and if we do not hear from you within 2 weeks, your item will be donated to charity.
Payment, Pricing & Promotions
We accept payments via Visa, Mastercard, American Express, Discover, all through payment providers like PayPal and WiPay. All prices listed are accurate to the best of our ability. In the rare case an item is mislisted or pricing error is made, we reserve the right to refuse to sell the item at the listed price and/or provide a refund.
All digital downloads (books, music, etc.) do not count towards our Free Shipping offerings.
All prices in USD
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected].
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns & Exchanges
All sales are final, however defected items will be honoured up to 14 days from when the product was received. Upon return, a replacement item will be sent.
No refunds are accepted for sizing or buyer’s remorse. Do not email us the next day asking for a refund because you regret your purchase. All garment information is available on the product detail page. The onus is on the customer to research said garment materials, quality, texture, etc.
To return/exchange a defective item, please contact canvas.phnyx.pro.
Duplicate Order/Payment Declined
When placing an order, your credit card provider may decline the order due to fraud protection, wrong zip code, CVV, or other reasons. Please check your statement for pending transactions before making another attempt. Sometimes the credit card companies will attempt another charge and/or approve the payment.
If this happens and you’re seeing duplicate charges, please email us though we cannot promise that we’ll be able to catch this in time since most of our orders are fulfilled within 24 hrs.
Order Not Received
Any issues with your order must be brought up within 4 weeks after your order was made.
Before contacting us, we recommend you reach out to your local post office and ask about your order. If that is unsuccessful, wait a couple of days, ask your neighbours, as sometimes parcels can be wrongly delivered by postal workers.
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [email protected]!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at [email protected] within a week after receiving your order. Include your order number and photos of the mislabelled item, and we’ll send you a new one, or issue a refund!
Our Products are sourced and printed from our Printing partners based in the US and Europe. Therefore, it can take on average between 2-4 weeks for the purchased items to reach your doorstep depending on where you are based, and potentially longer due to delays out of our control. Customers outside of North America and Europe can expect longer shipping times. What we can promise is that you will do our best to get you your item, but with no guarantees on timeline for fulfilment, shipping and delivery. We do not refund purchases due to delays in delivery or buyer’s remorse.
The prices we quote do not include any import/customs duties and tax charges applicable to your order. WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS AND/OR DUTIES & TAXES APPLIED TO YOUR ORDER. You are personally responsible for paying these fees upon receipt or delivery of the order and are all dependent on the country you live in. Please check with your local Customs Department for more detailed information on how to estimate these additional charges.
When will I get my order?
Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfilment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbours in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at [email protected] with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.